Frequently Asked Questions (FAQ)
Everything you need to know before booking and arriving at Apartment No. 14.
How does the check-in and key pickup process work?
Check-in is automated (self check-in). To collect or return the keys and gate remote, park in front of the building/gate, then enter the property through the intercom gate using the code provided when the apartment is ready.
Is parking available on site?
Yes, there is a free, monitored parking space on the premises available exclusively for residents and guests. Entry requires authorization. Vehicles larger than passenger cars are not permitted.
What house rules apply in the apartment?
The apartment maintains a strict non-smoking policy, a ban on parties, and does not allow pets. Located in a terraced house, we kindly ask you to respect the privacy and quiet of the neighbours.
What are the Wi-Fi specifications?
Ultra-fast Wi-Fi 6 fiber optics with a 1 Gbps (1000 Mbps) connection and low ping (~3 ms) is provided. It is ideal for remote work, multi-device video calls, and 4K streaming. Check out the 1 Gbps connection details and test results.
What technology and safety equipment are included?
The space incorporates smart home technology (e.g. mood lighting scenes). For safety and health, it includes a HEPA air purifier, smoke detector, carbon monoxide detector, fire extinguisher, and first aid kit.
Is there air conditioning in the apartment?
The apartment does not have air conditioning, but a portable cooling fan is provided.
What is included in the welcome pack and how is cleaning handled?
The apartment is handed over fully cleaned and equipped for the start of your stay, including a welcome pack. To ensure total privacy, we do not provide daily housekeeping or replenishment during your stay.
How is heating adjusted and how does hot water work?
You can manually adjust the bathroom temperature, and upon request, we can set the overall schedule. Due to ongoing heating system upgrades, you may occasionally need to wait a brief moment for hot water.
Is terrestrial TV available on the television?
Yes, access to TV channels is provided on the Smart TV via a free internet application pre-installed on the device.
Is the area noisy?
Neighbours care deeply about quietness. Occasionally, military jet aircraft may fly low over the area.
Can I receive a business receipt?
The property is privately operated. Upon request, we issue a non-VAT rental receipt that is legally valid for business expense reporting.
Is the apartment suitable for stays during the Poznań International Fair (PIF)?
Yes – especially if you are arriving by car and value quiet and free parking. The train from Luboń PKP to Poznań Główny (next to the fairgrounds) takes 7–9 minutes. Detailed information about access and a comparison with staying in the city centre is available on the PIF accommodation page.
Where can I eat nearby or order food delivery?
There are many cafes, pizzerias and restaurants nearby, and most places offer fast delivery to the apartment. A fully equipped kitchen is also available. For a full list of places, map and details, visit Where to eat in Luboń.
Who is responsible for personal belongings?
We accept no responsibility for personal items left unattended inside the apartment or on the property premises.